# BASMA BELDI - Luxury F&B and Multi-Outlet Manager
Source: https://hello.cv/basmabeldi
Marrakech

## Links
- Email
- Phone

## About
Dynamic and results-oriented Luxury Hospitality Manager with 3+ years of progressive experience in 5-star establishments, specializing in F&B and multi-outlet operations. Proven leader adept at driving team performance, optimizing operational efficiency, and curating exceptional client experiences that consistently exceed expectations and enhance brand reputation.

## Work
### Outlet Manager | Hôtel Hivernage
Leading comprehensive operations for multiple high-end outlets, including Gourmet Market and Sky, ensuring unparalleled service quality and strict adherence to 5-star luxury standards.
- Directed daily operational workflows, encompassing team development, training, inventory control, budget management, and stringent hygiene and safety protocols.
- Optimized guest experience through personalized service and tailored attention, fostering high satisfaction and cultivating loyal clientele within a luxury environment.
- Contributed to revenue growth by actively developing and implementing innovative promotions and special events, enhancing market presence.
- Mentored and supervised diverse teams, fostering a high-performance culture that ensures operational excellence and consistent guest satisfaction.
### Riad and Rooftop Manager | Stella Cadente
Orchestrated the holistic management of a luxury riad, overseeing all hotel operations, commercial strategy, and upholding stringent quality standards.
- Directed integrated luxury boutique operations, from curating exclusive artisanal products to managing sales and enhancing brand concept visibility.
- Managed the vegetarian rooftop restaurant, encompassing culinary concept development, menu creation, and team leadership to deliver high-end gastronomic experiences.
- Cultivated exceptional client experiences and fostered loyalty through personalized service and bespoke attention for a discerning international clientele.
- Led and trained multidisciplinary teams, ensuring consistent service excellence across all establishment facets, including accommodation, restaurant, and boutique.
### Boutique Manager | Riad El Fenn
Managed a luxury boutique, from curating designer items and implementing visually appealing merchandising to advising international clientele and orchestrating sales.
- Directed end-to-end luxury boutique operations, from selecting high-end designer items to executing visually compelling merchandising strategies.
- Provided expert guidance to a discerning international clientele, ensuring an exclusive and personalized shopping experience.
- Orchestrated sales initiatives and promotional activities, significantly contributing to the establishment's prestigious reputation and revenue objectives.
### Commercial Manager | Popham Design
Managed and expanded a selective client portfolio, driving commercial strategy and enhancing brand value for luxury artisanal products.
- Enhanced the market value and perception of luxurious artisanal craftsmanship, boosting brand appeal among target demographics.
- Provided expert client support and strategic advice, fostering strong relationships and ensuring client satisfaction.
- Developed and executed comprehensive commercial strategies that expanded market reach and achieved sales targets for high-end products.
### Aeronautical Logistics Operations Manager | Royal Air Maroc-Handling
Supervised end-to-end aeronautical logistics operations, including supply chain management, inventory control, and air transport coordination, ensuring regulatory compliance and efficiency.
- Managed complex supply chain operations, optimizing the flow of critical aeronautical parts to ensure timely delivery and operational continuity.
- Directed inventory management for a diverse range of aircraft components, reducing stock discrepancies and enhancing availability.
- Coordinated air transport logistics, ensuring strict adherence to regulatory standards and achieving high levels of operational efficiency.
- Implemented robust compliance protocols, ensuring all logistics activities met stringent aeronautical safety and quality regulations.
### Logistics Agent - Purchasing and Procurement | Royal Air Maroc
Executed comprehensive purchasing and procurement functions, including needs assessment, supplier selection, and contract negotiation for critical aeronautical components.
- Managed inventory and procurement processes, ensuring timely delivery and optimal condition of essential parts, minimizing operational disruptions.
- Ensured stringent quality control and traceability for all components, verifying compliance with strict aeronautical industry standards.
- Coordinated effectively with suppliers and internal production/maintenance teams, establishing a fluid and reliable supply chain.
- Negotiated favorable contracts with qualified suppliers, achieving optimal quality-to-price ratios for critical acquisitions.

## Education
### Mundiapolis | Aeronautical Logistics Engineering
### ISMALA | Airport Logistics and Freight Management
### Oulad Hriz | General Physics

## Languages
- English
- French
- Arabic

## Certificates
### HACCP
Unknown | 2024-12-31
### Team Management
Unknown | 2024-10-31

## Skills
### Operations Management
Proficient
- Retail Operations
- Multi-Outlet Management
- Inventory Control
- Supply Chain Management
- Logistics Operations
- Budget Management
- Regulatory Compliance
- Hygiene & Safety Standards
- Event Management
### Client Experience & Commercial Strategy
Proficient
- Luxury Customer Service
- Client Relationship Management
- Sales Strategy
- Merchandising
- Promotional Campaigns
- Commercial Development
- Gastronomy Knowledge
### Leadership & Team Development
Proficient
- Team Leadership
- Staff Training & Development
- Performance Management
- Interpersonal Communication
- Problem Solving
- Strategic Decision-Making
- Adaptability
- Flexibility

## Source
Read this profile on Hello.cv: https://hello.cv/basmabeldi
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